FEATURES

Mobile Queuing

Engage and connect with customers where they spend most of their time—on their mobile devices—then deliver tailored experiences that keep them coming back for more.

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FEATURES

Mobile Queuing

Engage and connect with customers where they spend most of their time—on their mobile devices—then deliver tailored experiences that keep them coming back for more.

Request a demo
Queue joined! The current wait time is 12 minutes.
Why Qtrac mobile queuing?

Increase Conversions

Omnichannel, personalized interactions boost impressions, improve engagement, and help close more business.

Improve Service

Two-way communication arms your team with the data to provide effective, tailored customer experiences.

Boost Loyalty

Free customers to wait for service on their own terms, creating a more pleasant service experience.

The Customer

Finally, enjoy the wait

  • Turn wait time into “me” time.
  • Push notifications reduce waiting anxiety.
  • Communicate with the service team in real time.
  • Checking-in to a queue Checking-in to a queue
  • Tracking queue position Tracking queue position
  • Contacting a service team Contacting a service team
  • Being called to service Being called to service
The Service Team

Build rapport with customers

  • SMS messaging, email, and their own personalized “Wait Screens” keep customers informed every step of the way.
  • Qtrac is always on, collecting and gathering data that enables your team to deliver a personalized, tailored experience.
  • Two-way communication provides critical information and feedback that enables a  frictionless service experience.
Mobile Queuing for

In-Store and Curbside Pickup

Today’s retailers and businesses are faced with extraordinary realities and responsibilities. For many, the ability to offer in-store and curbside pickups is crucial to their very existence. For others, it’s an additional way to deliver a remarkable customer experience.

Whether looking to start an in-store or curbside pickup program or perfect an existing one, there are some tried and true practices to keep in mind. These best practices combine technology, products, and strategies to optimize the customer journey.

Read the guide
Features

Reach and connect with customers on their mobile devices.

Real-time Engagement

  • Connect with customers via SMS and email before and after their service.

Personalized Wait Screen

  • Increase marketing impressions with tailored banner advertising pushed to the “Wait Screen.”

Two-way Text Messaging

  • Keep customers in the loop every step of the way.
  • Standard SMS and WhatsApp integration

Confirmations and Reminders

  • Reduce no-shows and increase engagement with email and SMS notifications.
Customer Loyalty
“I recently brought my dog in for care and the queue worked great! Keep up the good work!”
End User, Social media comment

Ready to connect with Mobile Queuing?

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