Understand Customers

Deep insights, better service

Collect a trove of information to serve your customers remarkably better

By adding themselves to a virtual queue, your customers leave a trail of breadcrumbs that allow you to better understand their needs, wants, and preferences.

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Connect with customers on a personal level.

Target the Wait Screen

  • Once your customer checks in, send them tailored ads on their wait screen—and in turn, grow your sales.

Speak Their Language

  • Communicate with customers in their language of choice—and automatically route them to a team member who speaks the same.

Access Real-time Analytics

  • View data in the moment to pinpoint how to improve service on the spot and flag any long wait times.

Alert Your Team

  • With real-time alerts, your team can resolve conflicts before they begin, while recognizing opportunities to upsell.

Prioritize Discreetly

  • Flag VIPs or customers needing special assistance when they arrive so they receive appropriate service 100% of the time.

Get Personal

  • Call customers by name and equip your employees with usable data to provide more relevant and streamlined service.

80% of consumers are more likely to make a purchase when offered personalized experiences

Qtrac in Action:

Top Benefits of Virtual Queuing Systems

Virtual queue management systems create better customer experiences and more efficient operations, but those aren’t the only benefits.

When you equip your team with comprehensive customer insights to provide faster, streamlined service, you reap rewards: higher sales, lower operational costs, increased brand loyalty—and more.

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How we help

Use Qtrac’s data to create memorable service.

  • Send targeted ads and links while customers wait
  • Treat every customer like a VIP
  • Easily view wait times in the moment
  • Flag VIPs so staff is well-informed
  • Learn who stays in the queue and who leaves
  • Ask customers to complete satisfaction surveys 
  • Build historical data for use in future visits
The Qtrac Platform

Understand what customers want and how to give it to them.

Personalize the journey with Virtual Queuing

Easily manage visitors plus gain insights into their needs prior to serving them.

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Anticipate needs with Appointment Scheduling

Understand customer needs prior to serving them.

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Engage and connect with Mobile Queuing

Communicate directly with customers for the ultimate personalized experience.

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Gather insight with Reporting and Analytics

Easily uncover data to create efficiencies and new opportunities for growth.

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Future-proof with an agile Tech Stack

Ensure security and scalability with Qtrac’s robust SaaS system architecture.

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Ensure success with world-class Support

Qtrac's dedicated team of experts ensure a successful project.

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Boost loyalty with Virtual Queuing

Wait however and wherever you like.

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Add convenience with Appointment Scheduling

No fuss, no wait. Just great service.

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Empower your customers with Mobile Queuing

Communicate with the business before and after service.

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Real-time information

Data you can use right now

  • Provide front line staff with relevant customer data—such as name, reason of visit, and wait time—to create a more personalized experience.
  • Highlight wait times in different colors to quickly recognize unexpectedly long waits, and respond in the moment.
  • Indicate VIPs and customers with disabilities to know who may need extra assistance.
  • Use pop-up alerts to notify your team of incoming texts from customers.
Explore Reports & Analytics

Ready to deliver personalized service with Qtrac?

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